Privacy Policy

1. Information We Collect

Personal Information

When you use our services, we may collect the following personal information:

• Basic Details: Name, email address, phone number, age, gender
• Birth Information: Date of birth, time of birth, place of birth (required for accurate astrological calculations)
• Account Information: Username, password, profile preferences
• Communication Data: Chat messages, consultation records, feedback, and support communications
• Payment Information: Billing details, transaction history (processed securely through third-party payment processors)

Technical Information

• IP address, browser type, device information
• Website usage data, pages visited, time spent on site
• Cookies and similar tracking technologies
• Location data (if permitted by user)

2. How We Use Your Information

Primary Services

• Astrological Consultations: Creating birth charts, providing predictions, and personalized guidance
• Service Delivery: Processing bookings, scheduling consultations, sending reminders
• Customer Support: Responding to inquiries, resolving issues, improving service quality

Communication & Marketing

• Sending service updates, promotional offers, and newsletters (with your consent)
• Personalized recommendations based on your interests
• Important service announcements and policy updates

Legal & Security

• Fraud prevention and security monitoring
• Compliance with legal obligations
• Protecting our rights and user safety

3. Information Sharing & Disclosure

We may share your information only in the following circumstances:

• Astrologer Consultations: Birth details shared with assigned astrologers for consultation purposes
• Service Providers: Trusted third-party services (payment processors, hosting providers, analytics) under strict confidentiality agreements
• Legal Requirements: When required by law, court orders, or government regulations
• Business Transfers: In case of merger, acquisition, or sale of business assets (with prior notice)
• Emergency Situations: To protect health, safety, or legal rights when reasonably necessary

4. Data Security & Protection

We implement robust security measures to protect your personal information:

• Encryption: All data transmissions are encrypted using SSL/TLS protocols
• Secure Storage: Personal data stored on secure servers with access controls
• Regular Audits: Periodic security assessments and vulnerability testing
• Staff Training: Regular privacy and security training for all team members
• Limited Access: Personal data accessible only to authorized personnel

5. Cookies & Tracking Technologies

Types of Cookies We Use:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand user behavior and improve our services
• Preference Cookies: Remember your settings and personalization choices
• Marketing Cookies: Used for targeted advertising (only with your consent)

You can control cookie preferences through your browser settings. Note that disabling essential cookies may affect website functionality.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of personal data we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your personal information

7. Data Retention

We retain your personal information for the following periods:

• Account Data: As long as your account remains active
• Consultation Records: Up to 7 years for reference and follow-up services
• Payment Records: As required by law (typically 7 years)
• Marketing Data: Until you opt-out or as legally required
• Technical Data: Typically 2-3 years for analytics and security purposes

8. Children's Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will promptly delete the information and terminate the account.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place, including:

• Adequate data protection laws in the destination country
• Standard contractual clauses approved by regulatory authorities
• Certification schemes and codes of conduct

10. Third-Party Services

Our website may contain links to third-party services:

• Payment Processors: Razorpay, PayPal, Stripe (subject to their privacy policies)
• Analytics: Google Analytics (anonymized data collection)
• Social Media: Facebook, Twitter, Instagram integration
• Customer Support: Live chat and helpdesk services

These services have their own privacy policies, and we encourage you to review them.

11. Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our services or business practices
• Legal or regulatory requirements
• Feedback from users and stakeholders

We will notify you of significant changes through email or website notifications. Continued use of our services after updates constitutes acceptance of the revised policy.

13. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes will be resolved in the courts of [Your Jurisdiction]. For international users, local data protection laws may also apply.